A multi-location healthcare network was struggling with patient booking efficiency. Phone lines were jammed, online booking was clunky, and patients were leaving for competitors who made it easier.

The Problem

The front desk at each location spent 70% of their time on the phone doing basic scheduling. Meanwhile, their online booking system required 8 steps to complete. Abandonment rate was 65%.

The Solution

I deployed AI chatbots across their website and phone lines that could: check provider availability in real-time, match patients with the right specialist based on symptoms, handle insurance verification questions, and complete bookings in under 2 minutes.

2x
Patient bookings increase
70%
Reduction in front desk calls
92%
Patient satisfaction rate
2 min
Average booking time
Healthcare shouldn’t require a 15-minute phone call to book a 15-minute appointment.