A Voice AI That Runs Dispatch for a Moving Company

A moving company was losing customers at the first touchpoint: the phone call. During peak season, 40% of calls went unanswered. Each missed call was a $1,500+ job walking away.

The Problem

The dispatch team was overwhelmed. They had to answer calls, check crew availability, calculate estimates based on distance and inventory, and book jobs. All while managing active moves in the field.

The Solution

I built a voice AI dispatcher that handles the entire booking flow: answers calls instantly, asks about move details (origin, destination, inventory size, date preference), calculates estimates using the company’s pricing algorithm, checks crew availability in real-time, and confirms bookings with automatic text confirmations.